ND HP realizes that mandatory 15-minute support call wait times isn't good support (arstechnica.com)
348 points by felineflock 10 days ago | 238 comments on HN ~lite vlite-2.0
Summary ~lite
Article discusses HP's change in customer support strategy.
Lite evaluation by llama-4-scout-wai-psq · editorial channel only · no per-section breakdown available
Longitudinal 942 HN snapshots · 149 evals
+1 0 −1 HN
Audit Trail 169 entries
2026-03-23 03:28 eval_success PSQ evaluated: g-PSQ=0.280 (3 dims) - -
2026-03-23 03:28 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-23 03:17 eval_success Lite evaluated: Neutral (-0.08) - -
2026-03-23 03:17 eval Evaluated by llama-4-scout-wai: -0.08 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-23 03:17 rater_validation_warn Lite validation warnings for model llama-4-scout-wai: 1W 0R - -
2026-03-23 02:18 eval_success PSQ evaluated: g-PSQ=0.280 (3 dims) - -
2026-03-23 02:18 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-23 02:12 eval_success Lite evaluated: Neutral (-0.08) - -
2026-03-23 02:12 eval Evaluated by llama-4-scout-wai: -0.08 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-23 02:12 rater_validation_warn Lite validation warnings for model llama-4-scout-wai: 1W 0R - -
2026-03-23 00:50 eval_success PSQ evaluated: g-PSQ=0.280 (3 dims) - -
2026-03-23 00:50 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-23 00:41 eval_success Lite evaluated: Neutral (-0.08) - -
2026-03-23 00:41 eval Evaluated by llama-4-scout-wai: -0.08 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-23 00:41 rater_validation_warn Lite validation warnings for model llama-4-scout-wai: 1W 0R - -
2026-03-22 23:06 eval_success PSQ evaluated: g-PSQ=0.280 (3 dims) - -
2026-03-22 23:06 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 22:52 eval_success Lite evaluated: Neutral (-0.08) - -
2026-03-22 22:52 eval Evaluated by llama-4-scout-wai: -0.08 (Neutral) -0.06
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 22:52 rater_validation_warn Lite validation warnings for model llama-4-scout-wai: 1W 0R - -
2026-03-22 21:39 eval_success PSQ evaluated: g-PSQ=0.280 (3 dims) - -
2026-03-22 21:39 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 21:25 eval_success Lite evaluated: Neutral (-0.02) - -
2026-03-22 21:25 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) +0.06
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 20:17 eval_success PSQ evaluated: g-PSQ=0.280 (3 dims) - -
2026-03-22 20:17 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 20:08 eval_success Lite evaluated: Neutral (-0.08) - -
2026-03-22 20:08 eval Evaluated by llama-4-scout-wai: -0.08 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 20:08 rater_validation_warn Lite validation warnings for model llama-4-scout-wai: 1W 0R - -
2026-03-22 19:04 eval_success PSQ evaluated: g-PSQ=0.280 (3 dims) - -
2026-03-22 19:04 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 18:56 eval_success Lite evaluated: Neutral (-0.08) - -
2026-03-22 18:56 eval Evaluated by llama-4-scout-wai: -0.08 (Neutral) -0.06
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 18:56 rater_validation_warn Lite validation warnings for model llama-4-scout-wai: 1W 0R - -
2026-03-22 13:59 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 13:36 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 13:21 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 13:02 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 12:44 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 12:24 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 12:06 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 11:49 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 11:30 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 11:14 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 10:55 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 10:38 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 10:15 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 10:04 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 09:38 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 09:26 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 08:59 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 08:47 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 08:20 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 08:09 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 07:45 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 07:34 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 07:10 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 06:59 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 06:29 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 06:21 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 05:48 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 05:40 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 05:10 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 05:05 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 04:34 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 04:25 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 03:56 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 03:50 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 03:17 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 03:14 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 02:37 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 02:34 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-22 01:09 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-22 01:07 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 23:56 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 23:54 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 22:45 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 22:44 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 21:27 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 21:25 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 20:16 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 20:13 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 19:36 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 19:31 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 18:55 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 18:50 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 18:18 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 18:12 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 17:41 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 17:35 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 17:03 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 16:57 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 16:24 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 16:15 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 15:42 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 15:35 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 15:05 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 14:57 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 14:25 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 14:16 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 13:45 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 13:33 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 13:05 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 12:56 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 12:25 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 12:15 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 11:49 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 11:38 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 11:09 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 10:55 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 10:29 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 10:13 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 09:46 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 09:32 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 09:06 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 08:54 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 08:29 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 08:13 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 07:47 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 07:34 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 07:09 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 06:57 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 06:32 eval Evaluated by llama-4-scout-wai: -0.02 (Neutral) +0.02
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 06:19 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 05:54 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 05:38 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 05:17 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 05:01 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 04:40 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 04:23 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 04:02 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 03:46 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 03:24 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 03:09 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 02:48 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 02:32 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 02:11 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 01:53 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 01:34 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 00:52 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-21 00:43 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-21 00:14 eval Evaluated by llama-3.3-70b-wai-psq: +0.28 (Mild positive)
2026-03-21 00:11 eval Evaluated by llama-3.3-70b-wai: -0.04 (Neutral)
reasoning
Tech article on HP support
2026-03-20 23:59 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-20 23:41 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-20 23:12 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-20 23:00 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-20 22:00 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-20 21:42 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-20 21:23 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-20 21:08 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-20 20:46 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-20 20:32 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-20 20:11 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-20 19:58 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-20 19:32 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-20 19:23 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-20 18:21 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-20 18:13 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-20 17:31 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-20 17:24 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-20 16:12 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-20 16:10 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-20 15:31 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-20 15:31 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-20 14:52 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive) 0.00
2026-03-20 14:52 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral) 0.00
reasoning
Tech article about HP customer support, no explicit rights discussion
2026-03-20 14:17 eval Evaluated by llama-4-scout-wai-psq: +0.28 (Mild positive)
2026-03-20 14:16 eval Evaluated by llama-4-scout-wai: -0.04 (Neutral)
reasoning
Tech article about HP customer support, no explicit rights discussion